At Smart Save Direct, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in a resalable condition.
To arrange a return, please contact our customer service team at hello@smartsavedirect.com with your order number and details of the item(s) you wish to return.
Exclusions
The following items cannot be returned unless faulty:
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Custom-cut or made-to-order products
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Items that have been installed or used
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Products not in original packaging
Refunds
Once your return is received and inspected, we will notify you by email and process your refund to your original payment method within 5–7 working days. Please note that shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
If you need to exchange an item for the same product (e.g., if it arrived damaged), please contact us within 7 days of receipt.
Return Shipping
Unless the item is faulty or incorrect, you will be responsible for paying your own shipping costs for returning your item.
Your Consumer Rights (UK & Ireland)
This returns policy does not affect your statutory rights under the UK Consumer Contracts Regulations 2013 or the Irish Consumer Rights Act 2022. Under these regulations:
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You have the right to cancel your order within 14 days of receiving it without giving any reason.
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If you cancel within this period, you are entitled to a full refund, including the cost of standard delivery.
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You must inform us in writing of your wish to cancel and return the goods in their original condition within 14 days of notifying us.
For full details of your rights, please visit:
